🔒 Privacy Policy

We are dedicated to safeguarding your data privacy and ensuring transparency regarding our data practices. This Privacy Notice (referred to as "Notice") elucidates how Jamp Jamp VPN ("Company" or "we" or "us") gathers, retains, utilizes, transfers, and reveals Personal Data concerning our users ("you") in association with the Company's mobile application and associated services (together referred to as the "App").

Your continual use of the App post the effective date of an updated version of this Notice will indicate your acceptance of the modified terms. In certain instances, explicit acceptance of modifications to this Notice may be required to proceed with using the App. We recommend periodic review of our website for the latest updates on our data privacy practices. Should you disagree with the terms of this Notice, we kindly request that you refrain from using the App. Please exit the App immediately and uninstall it if you do not consent to the terms outlined in this Notice.

1. INFORMATION WE COLLECT

(1) Automatic Collection of Information

• Service Operation Data: We collect only the limited technical information needed to operate, secure, and troubleshoot the App. This may include:
  • App version, operating system version, device model, language, and basic configuration settings
  • Connection status, selected server region, and aggregated service performance information
  • Crash reports, diagnostic logs, and error information used to fix bugs and maintain service stability
• No IP Address Logs: We do not collect, store, or log your IP address, and we do not use IP address information to create a profile of your browsing activity.
• No Traffic Logs: We do not collect, store, or monitor the content of your VPN traffic, browsing history, websites visited, DNS queries, or the apps and services you access through the VPN connection.
• Support-Related Data: If you engage with us through our support section or email, we may collect your email address, name, and any voluntarily provided information related to such support queries.
• App Store Subscription Information: We may receive limited subscription information from Apple App Store, such as purchased items, subscription duration, order status, and payment timestamps. We do not process payments directly; all subscription purchases and billing are handled by Apple App Store.

(2) Information Provided by You

• Information You Provide: Information that you voluntarily provide while using our services, contacting support, or communicating with us.

2. HOW WE USE YOUR INFORMATION

(1) Purpose of Data Usage

We utilize your information primarily to deliver and enhance the Service. Below are detailed explanations of various reasons for utilizing your information:

• Operating, maintaining, and securing the VPN service
• Diagnosing crashes, fixing bugs, and improving service stability
• Verifying subscription status and providing paid features
• Responding to support requests and user inquiries
• Preventing abuse, fraud, or unauthorized use of the Service
• Complying with applicable laws, regulations, legal processes, or enforceable governmental requests

(2) Notification of New Purposes

In the event of new purposes for processing your information, we will notify you before commencing such processing by updating this Privacy Notice.

3. SHARING YOUR PERSONAL DATA

(1) Disclosure Practices

We share your information with third parties only as described in this Privacy Notice.

(2) Third-Party Service Providers

We do not sell your personal information. We may share limited information only with service providers that help us operate the App, such as Apple App Store for subscription verification, hosting or infrastructure providers for service delivery, and diagnostic service providers for crash reporting and troubleshooting. These providers are permitted to use the information only to provide services to us.

(3) Disclosure Due to Necessity

We may disclose personal information when required by applicable law, legal process, or enforceable governmental request, or when necessary to protect the rights, safety, and security of our users, the public, or the Service.

4. ACCESS, MODIFICATION, AND DELETION OF YOUR INFORMATION

In accordance with legal provisions, you have the general right to access, edit, and delete your personal information collected during your access to and/or use of the Service. To exercise this right, please contact us via the displayed email address.

5. SECURITY OF YOUR PERSONAL INFORMATION

The security of your personal information is paramount to us. We adhere to generally accepted industry standards to safeguard the personal information submitted to us.

While we strive to protect your personal information, we cannot guarantee absolute security, given the inherent limitations of internet transmission and electronic storage. In the event of a security breach compromising your personal information, we will promptly notify you as required by applicable law.

For inquiries regarding the security of the Software, you may contact us via the displayed email address.

6. CHILDREN'S PRIVACY

Our Services are intended for individuals aged 13 and above.

7. CHANGES TO THIS PRIVACY NOTICE

Any information collected is subject to the Privacy Notice in effect at the time of collection. We reserve the right to modify and revise this Privacy Notice periodically. Material changes will be communicated through postings on the Services or by direct notification, indicating the effective date of such changes.

Please feel free to contact us with any questions or concerns regarding our Privacy Notice or your privacy rights via the provided email address.

8. CONTACT US

This Privacy Policy is effective as of December 1, 2025